Returns and Refund Policy
At Hotpack, we strive to ensure your food packaging solutions arrive in perfect condition, but if you are not satisfied, you may return unopened items within 14 days of delivery. Due to hygiene standards in the food industry, all returned products must be in their original, sealed packaging to be eligible for a refund.
Initiate Your Request
Contact our customer support team via email with your order number and details of the items you wish to return.
Quality Verification
Ensure the food-grade packaging is unused, unopened, and stored in its original carton to comply with safety regulations.
Ship the Items
Securely pack the products and ship them back to our central distribution warehouse using a trackable courier service.
Receive Your Refund
Once our quality control team inspects the goods, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing